Digitalisation calls for control. In many organisations, the number of mobile devices is growing explosively: smartphones, tablets, and laptops have become indispensable tools. To manage these efficiently, IT departments are increasingly deploying Mobile Device Management (MDM). But what happens to these devices at the end of their lifecycle? And what impact does MDM have on processes such as IT Asset Disposition (ITAD), recycling, and refurbishment?
How does MDM contribute to circular IT?
More and more organisations are aiming for a circular IT strategy. Surprisingly, MDM can play a supporting role in this.
IT equipment stays in use longer
A well-configured MDM environment makes it possible to monitor devices throughout their entire lifespan. With insight into usage, performance, and security status, devices can be deployed responsibly for longer. Preventive maintenance, timely software updates or patches, and smart device management ensure that equipment is only replaced when truly necessary. And that directly contributes to less e-waste and more efficient use of raw materials.
Control over the management of business-sensitive information
MDM gives organisations a grip on data, a crucial factor when reusing or recycling hardware. When a device is lost or decommissioned, IT administrators can wipe it remotely. This prevents data loss or theft. This is especially important for refurbishment: only devices free of business data and with security locks removed can safely get a second life.
Consequences of MDM for refurbishment
Although MDM offers many advantages, it can also form an obstacle to refurbishment.
- Active MDM profiles make it difficult — or even impossible — to transfer devices to a new user.
- Refurbishers often get stuck on security features, such as Apple’s Activation Lock or Android’s Factory Reset Protection (FRP).
- Without timely deregistration from the MDM environment, devices can’t be reset or made usable again.
Our tip: As an IT department, establish a clear policy in which MDM removal is a standard part of the decommissioning process. This prevents delays, frustration, and unnecessary destruction of perfectly good hardware.
Mobile Device Management per platform
Wiping data and unlinking MDM differs per platform. A well-organised offboarding process uses the correct steps for each system. Below you’ll find brief step-by-step plans for wiping data within Android, Apple, or Microsoft MDM.
Step-by-step plan for wiping data within Android MDM
1. Log in to the management tool (e.g. Google Admin or Samsung Knox).
2. Select the device.
3. Run the “Factory reset” or “Wipe device” command.
4. Check that Factory Reset Protection is disabled.
Step-by-step plan for wiping data within Apple MDM
1. Use Apple Business Manager or a linked MDM platform.
2. Wipe the device remotely via “Erase device”.
3. Remove the device from the Device Enrollment Program (DEP).
4. Check that Activation Lock is deactivated.
Step-by-step plan for wiping data within Microsoft MDM
1. Open Microsoft Intune.
2. Select the relevant device.
3. Use the “Wipe” or “Retire” option.
4. Confirm and check removal from Azure AD.
Conclusion: MDM as the key to secure and circular IT management
Mobile Device Management gives organisations a grip on their devices, data, and security. But as soon as hardware is replaced, it’s crucial to follow MDM protocols in a timely manner. Only then can hardware be safely recycled or refurbished — without risk of data breaches or lockouts.
Holland Recycling advises: integrate MDM offboarding into your IT policy. This promotes a circular way of working, saves costs, and contributes to a more sustainable future. Always work with a CENELEC/WEEELABEX certified processor for the safe disposal of your old IT equipment, for example when buying back business phones.
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